Bocal Quiz

1. What does “reboot” mean in a technical context?

2. If someone says "My screen is frozen," what are they most likely describing?

3. What is a “ticket” in IT support?

4. What does it mean to "troubleshoot" a problem?

5. A student says: “I can’t connect to the Wi-Fi.” What should the Bocal agent say?

6. Bocal staff: “What’s the issue today?” Student: “My password isn't working.” What is the next appropriate reply?

7. A student walks in saying: “My screen is upside down!” What should the Bocal agent say?

8. You are helping a user and they say, “There’s an error message.” What do you ask first?

9. A student says: “The keyboard types numbers instead of letters.” What might the Bocal agent suggest?

10. When a user brings in a problem, you should first say: “________ can I help you today?”

11. If you don’t know the answer, it’s polite to say: “Let me check and I’ll get _______ to you.

12. A student complains: “I clicked update and now nothing works! What’s a helpful first response?

13. You’re the Bocal agent. A teacher urgently says, “The projector isn’t showing my slides!” What is the most helpful next step?

14. When a student says: “I’ve already tried restarting it and it didn’t work,” what should the Bocal agent do next?

15. Which of the following is the most polite and professional way to end a successful help session at the Bocal?

Fluent@Work -101